The assurances of the relationship:

In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:

1. Definitions 

For the purposes of these terms:

Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. 

‘We‘ and ‘us‘ means Body and Brows Education, who will provide the services to you.

‘You‘ means the student receiving the services.

‘Course‘ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.

‘Course Materials‘ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.

2. Your Responsibilities

We affirm that the course materials will meet a satisfactory level of quality. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.

We place no time limits on you to complete your course, so you can take however long you need, whether that be 2 months or 2 years. However, we encourage students to complete their course within 12 months in order for the course to remain current and for you to stay motivated.

You are required to notify us, either in writing at our registered address or by telephone, of any changes to your postal address.

3. Transferring Courses

We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.

We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer you must send a signed, written request via recorded delivery to the Cancellations and Conversions Department at our registered address. We will treat all justifiable requests as compassionately as possible.

If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard £40 transfer fee.

4. Practical Training

The topics covered during practical training will be as close as possible to those stated on the website. However, online courses are intended to enhance knowledge, our courses do not, and are not intended to replace practical hands on training.  

5. Appeals

You have a right to appeal the outcome of an assessment on the grounds that you do not agree with the assessment decision made by the Assessor/Tutor/Marker, or that the assessment procedures have not been carried out properly. If you wish to appeal, you must submit written notice to the Faculty Manager at our registered address within five days of receiving notification of the grade or assessment. Your notice must include your intention to appeal and the grounds for appeal. You must also then provide a full case, in writing, within a further fourteen days.

The Faculty Manager will review the submission and assessment material with the Internal Verifier and Quality Manager for the final grading. Their decision is final and you will be advised of the outcome in writing.

For a copy of the appeals policy and procedure, please send a written request to the Administration Department at our registered address.

6. Disclaimer of Warranties and Limitation of Liability

We warrant that we will carry out the service to you with a reasonable level of care and skill.

If you require any changes to these terms, please request such changes in writing to the address above.

Any liability under any agreement between you and us shall be limited to any sums paid by you to us.

As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part.

We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.

7. Waiver

None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorized officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.

8. Payment

All outstanding debts to us must be made before we will issue you with a diploma or certificate.

We reserve the right to refuse enrolment on any of the courses we offer.

If you are using a credit agreement and paying for the course by installments, you agree to pay the installments promptly and on the dates specified in the credit agreement, irrespective of the speed at which you are studying. If you are issued with a new card, please notify us as soon as possible so that we can update our records.

If you are paying by installments and your card is declined or you miss a payment for any other reason, we will notify you by email and then letter, and your course account will be locked.

9. Copyright

All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.

10. Support

All support is offered either via phone or email, please see our support page for more details.

11. Other Terms

If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.

This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement.

If the whole, or any part, of any clause(s) of this Agreement, is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.

12. Cancellation & Refunds

Should you change your mind about your purchase, you may request a refund in writing within 14 days to [email protected]. Once the course has been started & curriculum details have been accessed then we will not accept any cancellation or refund requests.

13. Insurance